Resolved

We've now resolved the incident. Thanks for your patience.

Updated

We are still working on the fix for the discovered issue affecting SIA RDP vaulted connections over HTML5 that are triggered from Infrastructure page in Access Space.

Next update: In 60 minutes, or sooner if new information becomes available.

Identified

We have identified an issue affecting SIA RDP vaulted connections over HTML5 across all regions. (All other connection types are functioning normally).

Users may currently be unable to establish connections using this specific protocol. Our engineering team is actively working to restore full functionality.

Next update: In 60 minutes, or sooner if new information becomes available.

Began at:

Affected components
  • Secure Infrastructure Access
    • US East (N. Virginia)
    • Canada (Central)
    • Brazil (Sao Paulo)
    • Europe (Frankfurt)
    • Europe (London)
    • Europe (Milan)
    • Middle East (UAE)
    • Israel (Tel Aviv)
    • Asia Pacific (Tokyo)
    • Asia Pacific (Mumbai)
    • Asia Pacific (Sydney)
    • Asia Pacific (Singapore)
    • FedRAMP | Government