Some users can't connect to the cloud provider using Secure Cloud Access

Resolved
Resolved

The Incident is now concluded. Dual control and new JEA features were rollback and further investigation will be done. Thanks for your patience.

Investigating

Please be aware that some users cannot currently connect to cloud providers using Secure Cloud Access. We are investigating this issue and apologize for any inconvenience this is causing and appreciate your understanding.

Next Update: 30 minutes or upon earlier status change.

Thank you, CyberArk Secure Cloud Access

Began at:

Affected components
  • Secure Cloud Access
    • North Virginia (us-east-1)
    • Frankfurt (eu-central-1)
    • London (eu-west-2)
    • Canada (ca-central-1)
    • Singapore (ap-south-east-1)
    • Mumbai (ap-south-1)
    • Sydney (ap-southeast-2)
    • Tel Aviv (il-central-1)
    • UAE (me-central-1)
    • Tokyo (ap-northeast-1)