Alero services performance degradation on UAE Data Center [Remote Access, Secure Web Sessions, Secure Browser] was identified

We have migrated all customers who have wished to do so. If you are still impacted, please contact Support or your Sales representative to initiate the recovery of your data.

The underlying cause of the recent service disruption has been addressed. Our team is now focused on the recovery phase to ensure all systems return to normal operations. As we work through this process, some users may still experience data inconsistencies. If you are impacted, please contact Support or your Sales representative to initiate the recovery of your data.

We are continuing to track a service interruption affecting Alero services in our UAE Data Center. This is the result of an ongoing regional outage on the AWS UAE region.

Currently, several AWS services are unavailable or degraded, impacting the following Alero features:

Remote Access Secure Web Sessions Secure Browser

Our team is monitoring the situation closely as AWS works toward a resolution. You can track real-time updates on the underlying infrastructure here: AWS Health Dashboard.

We are continuing to track a service interruption affecting Alero services in our UAE Data Center. This is the result of an ongoing regional outage on the AWS UAE region.

Currently, several AWS services are unavailable or degraded, impacting the following Alero features:

Remote Access Secure Web Sessions Secure Browser

Our team is monitoring the situation closely as AWS works toward a resolution. You can track real-time updates on the underlying infrastructure here: AWS Health Dashboard.

We are continuing to track a service interruption affecting Alero services in our UAE Data Center. This is the result of an ongoing regional outage on the AWS UAE region.

Currently, several AWS services are unavailable or degraded, impacting the following Alero features:

Remote Access Secure Web Sessions Secure Browser

Our team is monitoring the situation closely as AWS works toward a resolution. You can track real-time updates on the underlying infrastructure here: AWS Health Dashboard.

We are continuing to track a service interruption affecting Alero services in our UAE Data Center. This is the result of an ongoing regional outage on the AWS UAE region.

Currently, several AWS services are unavailable or degraded, impacting the following Alero features:

Remote Access Secure Web Sessions Secure Browser

Our team is monitoring the situation closely as AWS works toward a resolution. You can track real-time updates on the underlying infrastructure here: AWS Health Dashboard.

Alero services are still experiencing a service interruption in the UAE Data Center due to AWS outage in the region.

Some AWS services are unavailable or degraded, which is causing failures across all Alero services (Remote Access, Secure Web Sessions, Secure Browser).

You can monitor the upstream AWS status here: https://health.aws.amazon.com/health/status

Alero services are still experiencing a service interruption in the UAE Data Center due to AWS outage in the region.

Some AWS services are unavailable or degraded, which is causing failures across all Alero services (Remote Access, Secure Web Sessions, Secure Browser).

You can monitor the upstream AWS status here: https://health.aws.amazon.com/health/status

CyberArk has identified AWS connectivity and power issues in UAE region that might impact functionality in this region. This is impacting all Alero services - Remote Access, Secure Web Sessions, Secure Browser. We continue to monitor the service closely as functionality returns to normal.

We thank you for your patience at this time.