Idira Identity Cloud Service Advisory - SMS Failure [Israel]

We are actively working with our SMS provider and awaiting their resolution.

Next update: In 30 minutes, or sooner if status changes. Thank you for your patience.

We are continuing to investigate the root cause in coordination with our SMS service provider while actively deploying workarounds for impacted users. Next update: In 30 minutes, or sooner if significant progress is made. Thank you for your continued patience.

We are still investigating the root cause with our SMS vendor while actively implementing workarounds for affected users Next Update: 30 minutes or upon earlier status change

Thank you for your patience and cooperation.

We are still investigating the root cause with our SMS vendor while actively implementing workarounds for affected users Next Update: 30 minutes or upon earlier status change

Still investigating the root cause with our SMS vendor. In the meantime, we are actively implementing workarounds for affected users Next Update: 30 minutes or upon earlier status change

We've confirmed there is a problem with the downstream SMS provider Vendor, we're working with them to permanently resolve it. Meanwhile, We provided a workaround for our affected Users.

Thank you for your patience and cooperation.

Our provider for messaging is currently experiencing partial service degradation. As a result, some customers in Israel may be experiencing SMS delivery delays or failure.

Other authentication mechanisms (OTP, mobile auth, QR code, etc) have not been identified as degraded and should continue to function per normal operation.

Next Update: 30 minutes or upon earlier status change