Idira Identity Cloud Service Advisory - Intermittent SMS Failures [US Customers]

The issue is resolved. Thanks for your patience.

This issue has mostly recovered and Customers should not experience any delays or failures when receiving SMS messages for MFA authentication. We are continuing to monitor the situation.

Customers may experience intermittent delays or failures when receiving SMS messages for MFA authentication. This seems apparently due to maintenance on the carrier network in the United States [US], which may cause intermittent delays in SMS delivery.

We recommend that affected customers use an alternative MFA authentication mechanisms (OTP, mobile auth, QR code, etc). We are monitoring the situation and provide further updates as they become available.