CyberArk Identity Cloud Service Advisory - AWS Service Issues

This incident has been resolved.

The impacted services are recovering, and users are now able to log in to the Identity service without any issues.

We will continue to monitor the situation and keep you updated.

Customers using the Identity Platform may experience issues during login or accessing the Identity Console via the SES (email) service.

We have identified the root cause as an ongoing issue with underlying AWS services. We are working with the vendor to resolve this as quickly as possible.

Users are advised to use alternative authentication methods, such as OTP or mobile authenticator apps.

You can view the AWS service status here: https://health.aws.amazon.com/health/status

Next Update: 1 Hour or upon earlier status change