CyberArk Identity Advisory - AT&T users not receiving SMS

Resolved
Resolved

This incident has been resolved.

Recovering

A fix has been implemented and we are monitoring the results.

Investigating

CyberArk Identity team has identified an issue with AT&T carrier, users not receiving the SMS. We are investigating this behavior and will provide any additional updates as they become available.

Outage notification from Twilio: https://status.twilio.com/incidents/wdrlk4qps0z1.

Began at:

Affected components
  • Identity Cloud
    • Americas
      • pod1001 US East
      • pod1002 US East
      • pod1003 US East
      • pod1004 US East
      • pod1005 US East
      • pod1006 US East
      • pod1007 US East
      • pod1008 US East
      • pod1009 US East
      • pod3001 US East
      • pod3002 US East
      • pod1101 US West
      • pod1102 US West
      • pod1103 US West
      • pod1401 Canada
    • APAC
      • pod1301 APAC
      • pod1302 APAC
      • pod1303 APAC
    • EMEA
      • pod1201 EMEA
      • pod1202 EMEA