CyberArk-Idaptive Cloud Service Advisory - SMS Delivery Delay or Failure

Resolved
Resolved

Our provider of SMS messaging service has recovered and is now operating normally. This incident is now resolved.

Updated

Our provider of SMS messaging service has recovered and is now operating normally. We will continue to monitor for any further issues.

Updated

We are continuing to monitor for any further issues.

Recovering

Our provider of SMS messaging has resolved the issue and the service is slowly recovering due to a backlog of messages being processed. We are monitoring the situation and will provide updates until this is fully resolved.

Investigating

Our provider for SMS messaging is currently experiencing partial service degradation. As a result, our customers may be experiencing SMS delivery delays or failure . Our teams are monitoring the situation and escalating with our partner to resolve the degradation. We will continue to provide more updates when the issue is fully resolved.

Began at:

Affected components
  • Identity Cloud
    • Americas
      • pod1001 US East
      • pod1002 US East
      • pod1003 US East
      • pod1004 US East
      • pod1005 US East
      • pod1006 US East
      • pod1007 US East
      • pod3001 US East
      • pod3002 US East
      • pod1101 US West
      • pod1102 US West
      • pod1103 US West
      • pod1401 Canada
    • APAC
      • pod1301 APAC
      • pod1302 APAC
      • pod1303 APAC
    • EMEA
      • pod1201 EMEA
      • pod1202 EMEA