Privilege Cloud - Login issues from Hongkong to Identity-Security-Platform customers

Resolved
Resolved

This incident is now resolved. All services are now functioning per normal service operations.

Recovering

A fix has been implemented. We continue to monitor the service closely as functionality returns to normal.

Updated

We are continuing to work on a fix for this issue

Identified

CyberArk has identified a possible issue that might impact login functionality when using Hong Kong CloudFront edge location. We are working to resolve.

Updated

Update - we are continuing to work on a fix for this issue

Updated

The issue has been pinpointed to access from Hong Kong edge location. We are continuing to work on a fix for this issue, meanwhile we recommend using a different edge location.

Investigating

CyberArk is investigating a possible issue that might impact Privilege Cloud access following login.

Began at:

Affected components