We are investigating certificate-related issues impacting the identity services. Users may experience intermittent disruptions. Restoration efforts are in progress.

Resolved

We've now resolved the incident. Thanks for your patience.

11:03 UTC - 16 April 2026

Recovering

Identity services are recovering. We are monitoring our services continue to stabilize.

09:43 UTC - 16 April 2026

Investigating

We are investigating certificate-related issues impacting the identity services. Users may experience intermittent disruptions. Restoration efforts are in progress.

08:56 UTC - 16 April 2026

Began at:

08:56 UTC - 16 April 2026

Affected components

Identity Cloud
- Americas
  - pod1001 US East
  - pod1002 US East
  - pod1003 US East
  - pod1004 US East
  - pod1005 US East
  - pod1006 US East
  - pod1007 US East
  - pod1008 US East
  - pod1009 US East
  - pod1010 US East
  - pod1011 US East
  - pod1012 US East
  - pod1013 US East
  - pod1014 US East
  - pod3001 US East
  - pod3002 US East
  - pod3011 US East
  - pod1101 US West
  - pod1102 US West
  - pod1103 US West
  - pod1104 US West
  - pod1110 US West
  - pod1401 Canada
  - pod1402 Canada
  - pod3401 Canada
  - pod1403 SA East
  - pod1015 US East
- APAC
  - pod1301 APAC
  - pod1302 APAC
  - pod1303 APAC
  - pod1306 APAC
  - pod1310 APAC
  - pod1312 APAC
  - pod1313 APAC
  - pod3301 APAC
  - pod3302 APAC
  - pod1308 APAC
- EMEA
  - pod1201 EMEA
  - pod3201 EMEA
  - pod1202 EMEA
  - pod1205 EMEA
  - pod3202 EMEA
  - pod3203 EMEA
  - pod1207 EMEA
  - pod1404 AF South
  - pod1204 EU South
  - pod1206 Israel
  - pod1203 EMEA
  - pod1208 EMEA
  - pod1209 EMEA
  - pod1210 EMEA

We are investigating certificate-related issues impacting the identity services. Users may experience intermittent disruptions. Restoration efforts are in progress.

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