Intermittent Issue in creating SIA-RDP sessions in Milan region (eu-south-1)

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Updated

Status Update: We are continuing to work toward a potential resolution.

Next update: 60 minutes or sooner if new information becomes available.

Identified

Service Notification: Secure Infrastructure Access (SIA) RDP Intermittent Connection Issue in Milan region (eu-south-1)

There is an issue affecting SIA-RDP connections in Milan region, users may be unable to establish new connections using SIA-RDP. This is impacting some of the attempted connections, retrying a new session might succeed.

Our engineering team is working to restore full functionality.

Impact: Users may fail in creating new SIA-RDP sessions Other protocols continue to operate normally.

Next update: 60 minutes or sooner if new information becomes available.

Began at:

Affected components