Idaptive Cloud Service Advisory - SMS Delays

Engineers have confirmed that SMS delivery for MFA has been restored. This incident is now mitigated.

Our teams have increased capacity and customers should see a reduction with SMS delays. We will continue to monitor this situation and provide more updates when available.

We continue to work directly with our provider to increase capacity and reduce SMS delays. As a workaround, customers may choose a different MFA option such as Email, Phone or security question. We will continue to monitor this situation and provide more updates when available.

We are working directly with our provider for SMS messaging to address and reduce SMS delays. As a workaround, customers may choose a different MFA option such as Email, Phone or security question. We will continue to monitor this situation and provide more updates when available.

Our provider for messaging is currently reporting network congestion from carriers AT&T and Verizon in North America. As a result, some of our customers may be experiencing SMS delivery delays for MFA. As a workaround, customers may choose a different MFA option such as Phone. We will continue to monitor this situation and provide more updates when available.