CyberArk Remote Access Emergency Maintenance January 25th 2023 - .EU Data Center

Resolved
Resolved

The announced emergency maintenance has been completed successfully. We continue to monitor the service closely as functionality returns to normal.

Identified

Starting January 23rd we have started seeing intermittent connectivity issues on the Remote Access .EU Data Center, affecting some of our customers. In order to address this issue we will be performing emergency maintenance on the CyberArk's Remote Access service in .EU Data Center. Maintenance work will commence at 19:00 GMT and will end at 22:00 GMT. An additional message will be sent prior to the maintenance start.

Estimated downtime during the maintenance period is 0-30 minutes, during which time users and vendors may not be able to access the Remote Access portal or applications within it and ongoing session may be disconnected.

This emergency maintenance will only impact the Europe Data Center, no impact expected for US, Canada or Australia Data Centers.

Began at:

Affected components
  • Remote Access and Secure Browsing Services
    • US Data Center (.IO)
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • EU Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • AU Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • CA Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • UK Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Singapore Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • India Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • UAE Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Israel Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Italy Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Indonesia Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Japan Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • US West Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Traffic Managers