Remote Access service disruption - Singapore Traffic Manager

Resolved
Resolved

On October 21th at 11:45 UTC we received alerts that our Singapore traffic manager stopped communication with our main data centers - Causing users routed to it to not be able to use the Remote Access service. At 12:00 UTC we have issued a restart to the Singapore traffic manager server which resolved the issue. We are currently investigating the root cause of this issue.

Began at:

Affected components
  • Remote Access and Secure Browsing Services
    • US Data Center (.IO)
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • EU Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • AU Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • CA Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • UK Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Singapore Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • India Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • UAE Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Israel Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Italy Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Indonesia Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Japan Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • US West Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Traffic Managers