Idira Identity Cloud Service Advisory - Email delivery Failure

Identified
Updated

We have raised a case with our Email Service Provider and are working with them.

Investigating

Our email provider is currently experiencing partial service degradation. As a result, few customers having Email as an MFA mechanism may experience delay or failure.

Other authentication mechanisms (OTP, mobile auth, QR code, etc) have not been identified as degraded and should continue to function per normal operation.

Next Update: 30 minutes or upon earlier status change

Began at:

Affected components
  • Identity Cloud
    • Americas
      • pod1001 US East
      • pod1002 US East
      • pod1003 US East
      • pod1004 US East
      • pod1005 US East
      • pod1006 US East
      • pod1007 US East
      • pod1008 US East
      • pod1009 US East
      • pod1010 US East
      • pod1011 US East
      • pod1012 US East
      • pod1013 US East
      • pod1014 US East
      • pod3001 US East
      • pod3002 US East
      • pod3011 US East
      • pod1101 US West
      • pod1102 US West
      • pod1103 US West
      • pod1104 US West
      • pod1110 US West
      • pod1401 Canada
      • pod1402 Canada
      • pod3401 Canada
      • pod1403 SA East
      • pod1015 US East
    • APAC
      • pod1301 APAC
      • pod1302 APAC
      • pod1303 APAC
      • pod1306 APAC
      • pod1310 APAC
      • pod1312 APAC
      • pod1313 APAC
      • pod3301 APAC
      • pod3302 APAC
      • pod1308 APAC
    • EMEA
      • pod1201 EMEA
      • pod3201 EMEA
      • pod1202 EMEA
      • pod1205 EMEA
      • pod3202 EMEA
      • pod3203 EMEA
      • pod1207 EMEA
      • pod1404 AF South
      • pod1204 EU South
      • pod1206 Israel
      • pod1203 EMEA
      • pod1208 EMEA
      • pod1209 EMEA
      • pod1210 EMEA