EPM SaaS performance degradation on NA region

This incident has been resolved.

A fix has been implemented, and we are monitoring the results. Next update: 60 minutes or upon earlier status change.

The issue has been identified, and a fix is being investigated. Next update: 60 minutes or upon earlier status change.

After performing a remediation action, improvement was observed but was short-lived. Customers in the North America region may experience delays or failures when working with policy changes and delays in event processing. We are working hard to discover root cause.

Next update: 60 minutes or upon earlier status change.

A fix has been implemented, and we are monitoring the results.

Customers in the North America region may experience delays or failures when working with policy changes and delays in event processing.

Next Update: 60 minutes or upon earlier status change

We are continuing to investigate the issue. Next update in 30 minutes.

We are continuing to investigate the issue. Next update in 30 minutes.

We are continuing to investigate the issue. Next update in 30 minutes.

We are continuing to investigate the issue. Next update in 30 minutes.

We appreciate your patience while we investigate an issue affecting service on EPM SaaS NA region.

We will report back here as soon as more information is available.

Please do not hesitate to contact support by email at support@cyberark.com or by visiting the customer community, https://cyberark-customers.force.com/

Next Update: 30 minutes or upon earlier status change