Unexpected app sync account status issues

We've now resolved the incident. Thanks for your patience.

The issue has been fixed in all regions and scheduled syncs completed as expected. Monitoring will continue for one more day.

We will provide another update in twelve hours, or sooner if new information becomes available.

We've fixed the core issue in all regions and are waiting for things to recover.

We will provide another update in twelve hours, or sooner if new information becomes available.

A fix has been successfully deployed to all regions except North America. Our engineering team is actively working to restore the North American environment.

Workaround: Some users have reported success by manually re-triggering failed syncs.

We will provide another update in three hours, or sooner if new information becomes available.

The team is continuing to work on the issue. As a workaround, try running failed syncs manually.

We are continuing to work on a fix.

We've confirmed there is a problem, we're working to resolve it.

There are application sync issues causing account status to be deleted for some applications. The account status for those accounts impacted will be restored on a subsequent error free successful sync. The team is actively investigating.