CyberArk Alero Services performance degradation on Remote Access Service is resolved

Resolved
Resolved

Following a widespread AWS outage, CyberArk experienced service disruptions affecting the Remote Access service and the CyberArk Mobile application.

According to AWS and our testing, the issue has been resolved, and we can confirm that Remote Access is now fully operational. Our teams continue to actively monitor the situation and will provide updates if needed.

Began at:

Affected components
  • Remote Access and Secure Browsing Services
    • US Data Center (.IO)
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • EU Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • AU Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • CA Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • UK Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Singapore Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • India Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • UAE Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Israel Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Italy Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Indonesia Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Japan Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • US West Data Center
      • Remote Access Service
      • Secure Web Sessions Service
      • Secure Browser Service
    • Traffic Managers