Service Notification: Secure Infrastructure Access (SIA) RDP ZSP Connection Issue

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've fixed the core issue, and are waiting for things to recover.

Investigating

We are currently investigating an issue affecting SIA RDP ZSP connections. Users may be unable to establish connections using the impacted protocol(s). Our engineering team is working to restore full functionality.

Impact: Users may be unable to connect through SIA using the affected protocol(s), while other protocols continue to operate normally.

Next update: 45 minutes or sooner if new information becomes available.

Began at:

Affected components
  • Secure Infrastructure Access
    • US East (N. Virginia)
    • Canada (Central)
    • Brazil (Sao Paulo)
    • Europe (Frankfurt)
    • Europe (London)
    • Europe (Milan)
    • Middle East (UAE)
    • Israel (Tel Aviv)
    • Asia Pacific (Tokyo)
    • Asia Pacific (Mumbai)
    • Asia Pacific (Sydney)
    • Asia Pacific (Singapore)
    • FedRAMP | Government