CyberArk Identity Advisory - Slowness

Closing this issue. A new one has been open to track our ongoing monitoring efforts.

Our service remains stable.  We will continue to keep a close eye on service performance.  

For further detail, customers can read the following KB article: https://cyberark-customers.force.com/s/article/CyberArk-Identity-Customers-from-a-few-pods-may-experience-slowness-when-access-Identity-portal

Next Update: 12 hours or upon earlier status change

We continue to work toward our fix and its implementation.

We are closely watching our services and will adjust our compensating measures as needed to mitigate issues customers may experience.

For further detail, customers can read the following KB article: https://cyberark-customers.force.com/s/article/CyberArk-Identity-Customers-from-a-few-pods-may-experience-slowness-when-access-Identity-portal

We continue to work toward our fix and its implementation.

We are closely watching our services and will adjust our compensating measures as needed to mitigate issues customers may experience.

For further detail, customers can read the following KB article: https://cyberark-customers.force.com/s/article/CyberArk-Identity-Customers-from-a-few-pods-may-experience-slowness-when-access-Identity-portal

Next Update: 4 hours or upon earlier status change

We continue to work toward our fix and its implementation.

We are closely watching our services and will adjust our compensating measures as needed to mitigate issues customers may experience.

For further detail, customers can read the following KB article: https://cyberark-customers.force.com/s/article/CyberArk-Identity-Customers-from-a-few-pods-may-experience-slowness-when-access-Identity-portal

Next Update: 4 hours or upon earlier status change

We are continuing to monitor for any further issues.

We have identified a fix and are working toward implementation.

The compensating measures to mitigate issues customers may have been experiencing are still in place. We will continue to monitor the situation.

For further detail, customers can read the following KB article: https://cyberark-customers.force.com/s/article/CyberArk-Identity-Customers-from-a-few-pods-may-experience-slowness-when-access-Identity-portal

Next Update: 4 hours or upon earlier status change

We already have a workaround in place, customers can log in to our platform. Our Teams started working on implementing a fix. We continue to monitor for any further issues.

We continue to monitor our systems closely.

Next update: 5 hours or upon status change

We are continuing to monitor for any further issues.

Next Update: 5 hours or upon earlier status change

We have implemented compensating measures to mitigate any issues customers may have been experiencing and we will continue to monitor the situation.

Next Update: 4 hours or upon earlier status change

We are continuing to work on a fix for this issue.

Next Update: 3 hours or upon earlier status change

We have identified possible root cause and continue our investigation.

Next Update: 2 hours or upon earlier status change

CyberArk Team

We continue to investigate this issue. Next Update: 2 hours or upon earlier status change

CyberArk Team

CyberArk teams have been notified of slow response times impacting some customers across the platform. We are currently investigating the issue.

Next Update: 1 hour or upon earlier status change.