CyberArk-Idaptive Cloud Service Advisory - T-Mobile SMS Delivery Delay or Failure

Resolved
Resolved

Our provider for SMS messaging has resolved the issue delivering SMS messages to T-Mobile devices. This incident has been resolved.

Updated

Our provider for SMS messaging is currently experiencing partial service degradation delivering to T-Mobile devices. As a result, our customers may be experiencing SMS delivery delays or failure to T-Mobile devices. Our teams are monitoring the situation and escalating with our partner to resolve the degradation. We will continue to provide more updates when the issue is fully resolved.

Updated

We are continuing to work on a fix for this issue.

Identified

Our provider for SMS messaging is currently experiencing partial service degradation delivering to T-Mobile devices. As a result, our customers may be experiencing SMS delivery delays or failure to T-Mobile devices. Our teams are monitoring the situation and escalating with our partner to resolve the degradation. We will continue to provide more updates when the issue is fully resolved.

Began at:

Affected components
  • Identity Cloud
    • Americas
      • pod1001 US East
      • pod1002 US East
      • pod1003 US East
      • pod1004 US East
      • pod1005 US East
      • pod1006 US East
      • pod1007 US East
      • pod3001 US East
      • pod3002 US East
      • pod1101 US West
      • pod1102 US West
      • pod1103 US West
      • pod1401 Canada
    • APAC
      • pod1301 APAC
      • pod1302 APAC
      • pod1303 APAC
    • EMEA
      • pod1201 EMEA
      • pod1202 EMEA